Shipping Policy

At Xander Wanders, we are dedicated to providing a seamless shopping experience. We offer worldwide shipping and ensure that your orders are delivered promptly and securely. Please read our shipping policy for all the details regarding shipping costs, delivery times, and handling procedures.

1. Shipping Costs

  • Free Shipping: We offer free worldwide shipping for all orders, regardless of size or weight.
  • Handling Fees: There are no additional handling fees for shipments. However, in some rare cases, depending on the delivery location, extra charges may apply, and you will be notified before shipping.

2. Delivery Times

  • Delivery Window: All orders are processed and shipped within 1 to 2 business days after the order is confirmed.
  • Estimated Delivery Time:
    • Worldwide Shipping: We aim to deliver your order within 5 to 7 business days depending on your location.
    • Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, customs clearance, or other factors beyond our control.

3. Order Processing and Shipping

  • Order Confirmation: Once you place an order, you will receive a confirmation email or SMS with the order details.
  • Shipping Confirmation: After your order is dispatched, you will receive an email or SMS with tracking details (if available) to monitor the progress of your delivery.
  • Packaging: All products are securely packed to ensure that they reach you in perfect condition.

4. Payment Method

  • Cash on Delivery (COD): We accept Cash on Delivery (COD) as the only payment method. You will need to pay in cash at the time of delivery.
  • No Other Payment Methods: We do not offer any other payment methods such as credit/debit cards, online bank transfers, or digital wallets.
  • Please ensure that you have the exact cash amount available at the time of delivery to avoid any delays.

5. Customs and Import Duties

  • Customs Fees: For international orders, your package may be subject to customs duties, taxes, and fees depending on the country of delivery. These charges are the responsibility of the customer.
  • Customs Declarations: We comply with international shipping regulations and provide accurate product descriptions for customs purposes.

6. Shipping Areas

  • Worldwide Shipping: We proudly ship our products worldwide, ensuring that no matter where you are located, you can enjoy the products offered by Xander Wanders.
  • Restricted Areas: There may be certain locations or regions where we are unable to offer shipping services. If this applies, we will notify you during the checkout process.

7. Failed Delivery Attempts

  • If there are multiple failed delivery attempts due to incorrect address information or the customer being unavailable to receive the package, the order will be canceled, and a re-shipment fee may apply.
  • We advise customers to ensure the delivery address is accurate and someone is available to receive the package.

8. Shipping Issues and Delays

  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us within 3 days of delivery. We will investigate and assist you in resolving the issue.
  • Delayed Deliveries: While we strive to ensure timely delivery, shipping delays may occur due to external factors such as weather, holidays, or customs clearance. We will keep you informed if there is any delay.

9. Contact Us

If you have any questions or concerns about shipping, please feel free to contact us: [email protected].